Terms of Service

Effective Date: February 17, 2026 • Last Updated: February 17, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Maniflow AI, LLC, doing business as Maniflow ("Maniflow," "we," "us," or "our"), governing your access to and use of the Maniflow platform, including the Hive web application, mobile applications, APIs, and all related services (collectively, the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Maniflow provides an AI-powered assistant platform that:

  • Provides always-on AI assistants that handle requests on your behalf
  • Connects to your third-party tools and services through secure OAuth integrations
  • Offers threaded conversation interfaces for interacting with your assistant
  • Runs on dedicated cloud infrastructure with 24/7 availability

The Service is provided "as is" and "as available." We continuously improve the Service and may add, modify, or discontinue features with reasonable notice.

3. Account Registration and Responsibility

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to update your information to keep it accurate and current.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach at [email protected]

3.3 Account Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. The Service is not available to anyone under the age of 13.

3.4 One Person Per Account

Each account is for a single individual. You may not share account credentials with others. Team and organization access is available through our Business and Enterprise plans.

4. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Send spam, phishing emails, or other unsolicited communications
  • Harass, threaten, defame, or discriminate against any person
  • Distribute malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to the Service, other accounts, or connected systems
  • Interfere with or disrupt the Service or its infrastructure
  • Scrape, crawl, or use automated means to access the Service except through our published APIs
  • Use the Service for any illegal purpose, including but not limited to fraud, money laundering, or terrorist financing
  • Circumvent any security measures, rate limits, or usage restrictions
  • Impersonate another person or entity
  • Use the Service in any manner that could damage, disable, overburden, or impair the Service

We reserve the right to suspend or terminate your account for violations of this Acceptable Use Policy.

5. Integrations and Third-Party Services

5.1 Connecting Integrations

The Service allows you to connect third-party services (e.g., Gmail, GitHub, Slack) through OAuth and other authorization mechanisms. By connecting an integration, you:

  • Authorize Maniflow to access the connected service on your behalf within the scopes you grant
  • Acknowledge that your use of third-party services is subject to their respective terms and privacy policies
  • Accept responsibility for any actions your AI assistant takes through connected integrations

5.2 Credential Security

All integration credentials are stored using our brokered credential model — encrypted in AWS Secrets Manager with AES-256 encryption and AWS KMS key management. Your AI assistant never holds persistent access to your credentials.

5.3 Revocation

You may disconnect any integration at any time. Upon disconnection, associated tokens are immediately revoked and deleted from our systems.

6. Service Availability

We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted availability and are not liable for:

  • Scheduled maintenance (we will provide reasonable advance notice)
  • Outages caused by factors outside our control (force majeure, internet disruptions, third-party service failures)
  • Temporary unavailability due to security incidents requiring immediate remediation

Enterprise customers may negotiate custom Service Level Agreements (SLAs) with guaranteed uptime and remedies.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including all software, algorithms, designs, documentation, trademarks, and other materials, is owned by Maniflow AI, LLC and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.

7.2 Your Content

You retain all rights to the content you create, upload, or generate using the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to process Your Content solely to provide and improve the Service.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.

8. Payment Terms

8.1 Subscription Plans

The Service is offered under subscription plans (Pro, Business, and Enterprise) with pricing as published on our website. Prices are subject to change with 30 days' notice.

8.2 Billing

Subscriptions are billed monthly through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis. You are responsible for maintaining valid payment information.

8.4 Refunds

Subscription fees are non-refundable except as required by applicable law. If you cancel your subscription, you will retain access to the Service through the end of your current billing period.

8.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for any sales tax, use tax, VAT, or other taxes arising from your use of the Service.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • MANIFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
  • OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
  • WE ARE NOT LIABLE FOR ACTIONS TAKEN BY YOUR AI ASSISTANT THROUGH CONNECTED INTEGRATIONS. YOU ARE RESPONSIBLE FOR REVIEWING AND APPROVING ASSISTANT ACTIONS, AND FOR CONFIGURING APPROPRIATE GUARDRAILS AND PERMISSIONS.

10. Indemnification

You agree to indemnify, defend, and hold harmless Maniflow AI, LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Actions taken by your AI assistant through connected integrations
  • Your Content

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use the Service ceases immediately, though you retain access through the end of your current billing period.

11.2 Termination by Us

We may suspend or terminate your account at any time if:

  • You violate these Terms or the Acceptable Use Policy
  • Your use of the Service poses a security risk
  • We are required to do so by law
  • Your account has been inactive for 12 months or more

We will provide reasonable notice before termination where possible, except in cases of severe violations or legal requirements.

11.3 Effect of Termination

Upon termination:

  • All integration connections are immediately revoked
  • Your data will be retained for 30 days to allow for export, then permanently deleted
  • Provisions that by their nature should survive termination (including Sections 7, 9, 10, 12, and 13) will survive

12. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your data.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Travis County, Texas.

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal legal action, you agree to attempt to resolve disputes informally by contacting us at [email protected]. We will work in good faith to resolve any dispute within 30 days.

14.2 Arbitration

If informal resolution is unsuccessful, any dispute arising out of or related to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Austin, Texas. The arbitrator's decision shall be final and binding.

14.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

14.4 Exceptions

Either party may seek injunctive or other equitable relief in court for matters related to intellectual property rights or unauthorized access to the Service.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Maniflow regarding the Service and supersede all prior agreements.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

15.5 Notices

We may provide notices to you via email to the address associated with your account or through the Service. You may provide notices to us at [email protected].

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, for significant changes, by sending an email notification at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

17. Contact Us

If you have any questions about these Terms, please contact us:

Maniflow (by Maniflow AI, LLC)
Email: [email protected]
Austin, Texas, United States